CORE – IT-as-a-Service and Infrastructure

Introducing CORE Baseline — Armorstack’s Infrastructure Operating Model

Infrastructure that survives the outage.
SLAs that survive the fine print.

One infrastructure. One source of truth. One clock that never stops.

15-Minute. 1-Hour. 4-Hour. 24/7. Not response-time goals — contract terms enforced in real time by CORE Baseline, Armorstack’s deterministic infrastructure operating model.

24/7 NOC Monitoring
Vendor-Agnostic Architecture
15-Min Tier 1 SLA
Zero-Downtime Migrations
The CORE Baseline Framework

One Baseline. One Clock. Zero Ambiguity.

CORE Baseline is Armorstack’s deterministic infrastructure operating model: a single unified telemetry and control plane spanning network, cloud/VMware, endpoint, and help desk that establishes one contractually binding definition of normal, degraded, and down across your entire environment. Where regional providers stitch together five vendors’ five monitoring tools and five conflicting SLAs — the Integration Tax — CORE Baseline collapses infrastructure operations into one accountable system with one clock, so “whose fault is the outage” stops being a multi-day investigation and starts being a routing decision made in real time.

01

Unified Telemetry & Control Plane

Network, cloud/VMware, endpoint, and help desk feed one system of record — not five vendors’ five dashboards.

02

Baseline Severity Model

Every event is classified against one contractually binding definition of Normal, Degraded, or Down — the same standard everywhere in your environment.

03

Contractual Countdown Clock

Classified events auto-route to the NOC with a 15-minute, 1-hour, 4-hour, or 24/7 clock already running — a contract term enforced in real time, not a response-time goal in a PDF.

04

Escalation & SLA-Credit Triggers

Built-in escalation paths and SLA-credit triggers fire automatically when the clock is missed — accountability by default, not by dispute.

Why This Beats a Big Four Roadmap

Global consultancies will design your target-state infrastructure architecture and hand you a transition roadmap, then step back — the operational risk of actually running it lands on your internal team or a separate systems integrator they don’t answer to. Armorstack signs the SLA and staffs the NOC that keeps CORE Baseline’s clock running, 24/7/365, under one contract with one accountable vendor.

What We Operate

The Full Infrastructure Stack, Under One SLA

One Armorstack contract covers it all. No more herding six vendors, no integration tax, no finger-pointing when things break.

Managed IT Services

24/7 NOC monitoring, proactive patch management, vendor-agnostic architecture built to standardize your entire environment.

Cloud Infrastructure

AWS, Azure, Google Cloud — provisioned, scaled, and optimized under a single Armorstack SLA. One team accountable across every cloud.

VMware Migration & Modernization

End-of-life escape strategies with zero downtime. We plan the migration, execute it, and keep legacy systems running in parallel.

Help Desk & Desktop Support

Tiered, on-demand technical support with rapid response — real engineers, not an offshore rotation reading a script.

Data Center & Connectivity

Multi-tenant colocation, dedicated internet access, and redundancy planning engineered for uptime, not just uptime marketing.

One Contract, One SLA

No more herding six vendors, no integration tax, no finger-pointing when something breaks. You call one number.

Why CORE Works

Built to Own the Outcome, Not Just the Ticket

01

Vendor Consolidation

Armorstack owns the integration layer. You call us. We own the outcome — not a coordination problem across six vendors.

02

24/7 Operating Layer

Infrastructure designed by senior architects, operated by engineers with 24+ years in the field. Not contractors. Not offshore rotations. Engineers who own the SLA.

03

Deterministic Architecture

No cloud-native surprises. We build infrastructure you understand. We document decisions. We iterate with you, not around you.

Response Times That Are Actually Enforced

15 min
Tier 1 Incidents
1 hr
Tier 2 Incidents
4 hr
Tier 3 Incidents
24/7
NOC Coverage

SLA penalties apply for misses — response times are a contract term, not a marketing claim.

Frequently Asked Questions

Can CORE replace my existing IT vendor?
Yes. We specialize in vendor consolidation and migration planning. We’ll conduct a gap analysis, build a transition plan, and execute the migration with zero downtime.
What’s your response time?
Tier 1 incidents: 15 minutes. Tier 2: 1 hour. Tier 3: 4 hours. SLA penalties apply for misses.
Can you support our legacy systems?
Yes. We support end-of-life escape strategies. We’ll keep legacy systems running while you modernize in parallel. No forced upgrades.
How is pricing structured?
Per-device, per-user, or per-location — whatever works for your business model. No surprise line items. One invoice.

Ready to Consolidate Vendors and Simplify Your Infrastructure?

One accountable partner for managed IT, cloud, VMware modernization, help desk, and data center connectivity — under a single SLA.

Schedule a CORE Assessment →

Armorstack operates infrastructure for regulated industries: healthcare, financial services, manufacturing, and defense contractors. Globally. One contract. 24/7.