One vendor for cameras. One for alarms. One for monitoring. One for dispatch.
Most commercial security programs grew up in pieces. Cameras came from one vendor on one budget cycle. Intrusion came from another vendor on another. Monitoring is a third contract. Dispatch is a fourth. When something happens at 2 a.m., the customer is on a call tree across four vendors, none of whom own the whole loop.
CITADEL Watch consolidates monitoring across video, intrusion, fire, access exceptions, and PERS into a single contract — backed by a UL 827 and TMA Five Diamond central station partner. Verified alarm response, video verification, talk-down, and a customer portal that shows every event from every signal type in one timeline.
Armorstack is a true integrator. We are not a reseller and we are not a branded front-end. The design engineer, the installer, the service technician, and the customer success contact all sit inside the same shop.
Everything that touches a signal, on one platform
Central Station
UL 827 listed, TMA Five Diamond designated wholesale partner (Becklar). Armorstack owns the customer relationship; the central station handles 24/7 signal.
Signal Types
Video, intrusion, fire alarm, access control exceptions, PERS pendants, panic/duress, and environmental sensors — one portal, one timeline, one SLA.
Video Verification & Talk-Down
Triggered events route video clips to operators for verification before dispatch. Talk-down through compatible cameras and intercoms.
Verified Alarm Response
Dispatch initiated only after event confirmation — through video, audio, or second-sensor verification. Reduces false-alarm fines where enforced.
Customer Portal
Full event audit trail with operator notes, video clips, dispatch decisions, and arm/disarm history. Multi-site rollups for portfolio operators.
Service Takeover
Monitoring transition on existing intrusion, fire, video, and PERS systems we did not install. No rip-and-replace required.
Scope of Service
- 24/7 monitoring across video, intrusion, fire, access, and PERS — delivered via UL 827 wholesale central-station partnership.
- Video verification and talk-down on triggered alarm events.
- Verified alarm response — dispatch only after event confirmation.
- Customer portal with full event audit trail, video clips, and mobile arm/disarm.
- Multi-site rollups for portfolio operators — one dashboard, every site.
- Monitoring takeover for intrusion, fire, and video systems not originally installed by Armorstack.
- Integration with CITADEL Access — door-held-open, forced-entry, and credential-anomaly events route to the same central station.
- Integration with CITADEL Fire — fire alarm signals route to the same UL 827 central station.
What we do not say: “our central station.” We are wholesale-branded on a UL 827 partner — full transparency. Every engagement is custom-scoped and quoted; no packages, no published pricing.
Where CITADEL Watch shows up
Retail & Multi-Site
Portfolio-wide monitored video, intrusion, and panic. Verified alarm response reduces false-alarm fines. Multi-site portal rollups for loss-prevention and asset-protection teams.
Healthcare & Senior Living
Monitored intrusion across pharmacy and controlled-substance zones, perimeter and parking video, PERS pendant monitoring, and panic-button dispatch across staff stations.
Education
Campus video monitoring, intrusion, and panic. Mass-notification trigger from monitored events. Lockdown verification across multi-building campuses.
Manufacturing & Critical Infrastructure
Perimeter video, intrusion, and access-exception monitoring. Environmental sensor integration (temperature, humidity, water) for production and process protection.
Part Of The Converged Stack
CITADEL Watch is one piece of a converged stack
CITADEL Watch works alongside the other CITADEL services and Armorstack’s broader Managed Intelligence Provider portfolios. Most clients start with one and converge over time. Armorstack is a true integrator — we own the design, the install, the service, and the customer relationship.
Monitored events feed the SOC. Behavioral anomalies — repeated forced-entry signals, after-hours intrusion patterns, badge-after-hours combined with motion — surface as security signals for investigation.
The IP backbone that carries cameras and intrusion panels is the same one CITADEL Connect cables and CITADEL Power keeps up. One network, one closet, one team.
vCISO and vCIO advisory map the monitoring program against insurance, compliance, and incident-response policy — part of the broader security posture, not a standalone service.
Door-held-open, forced-entry, credential anomaly, and tailgating events from the access platform route to the same central station — one event timeline across access and intrusion.
Standards We Build To
UL 827 (Central Station Alarm Services — our monitoring partner is UL 827 listed) · TMA Five Diamond (The Monitoring Association’s top-tier designation for central station operational excellence) · UL 1981 (Central Station Automation System listing) · UL 1610 / UL 1635 (Burglar Alarm Units listing) · NFPA 72 (Fire Alarm Code, applies to monitored fire signals) · NDAA Section 889 (default-compliant camera lines on monitored video deployments).
What we are doing right now
Active monitored deployments across multi-site retail, healthcare facilities, senior-living portfolios, and education campuses. Verified alarm response programs in jurisdictions that mandate them and in jurisdictions that don’t.
Service takeovers on intrusion, fire, and video monitoring where an incumbent provider was unresponsive or non-renewing. Standard transition is two to four weeks depending on equipment and signaling path.
Where we are wholesale to a prime contractor, named-client references are restricted by NDA. Direct references available under qualified-prospect process.
Frequently Asked Questions
Armorstack 24-Hour Monitoring Center
Live operators, every hour, every day.
UL 827 / TMA Five Diamond central station, fully Armorstack-branded and Armorstack-accountable. Live operators answer “Armorstack” on every call — every alarm signal, every incident handoff, every escalation.
Tap to call · 24/7/365
48-Hour Turnaround · Free
Ready to scope your next project?
Send us your plans and get a device list, monitoring scope, and integration plan in 48 hours — free. Armorstack handles the code.