Most retail and grocery portfolios pay for fire alarm equipment from one vendor, ITM from a second, and monitoring from a third — then ask an internal team that never signed up to be a fire alarm coordinator to glue the AHJ paperwork together.
When a sensor trips at 2 a.m., three different vendors point at each other. CITADEL Fire consolidates fire alarm design, installation, NICET-certified inspection, and UL 827 monitoring under a single Armorstack contract — with real-time ITM documentation, AHJ-ready records, and one phone number that owns the whole loop.
Armorstack is a true integrator. We are not a monitoring reseller and we are not a branded front-end. The design engineer, the installer, the NICET inspector, and the customer success contact all sit inside the same shop.
Capabilities & Credentials
NICET-depth staffing, a standardized equipment line, and a monitoring back-end that carries its own listings — not borrowed credentials.
Certifications
NICET Level 2 and NICET Level 3 certified fire alarm technicians on staff. The combination supports routine ITM at scale and complex engineered design simultaneously — most regional shops carry one or the other.
Equipment
Potter Electric Signal installer for new design and installation. Brand-agnostic for ITM and service work — we maintain and inspect any major fire alarm manufacturer’s system.
Licensure
Licensed fire alarm contractor in Iowa. Wisconsin does not require a fire alarm contractor license. Active expansion through the upper midwest, with multi-state work executed through prime-contractor partnerships where appropriate.
Standards
NFPA 72 compliant inspection, test, and maintenance. AHJ-ready documentation. UL 864 listed equipment. Monitoring through a UL 827 listed and TMA Five Diamond central station partnership.
Multi-Site Capacity
Active multi-site fire alarm deployments across national retail and grocery portfolios, delivered through prime-contractor partnerships. Project-management depth to coordinate AHJs, schedules, and documentation across many sites.
Out of Scope
CITADEL Fire does not install sprinkler, clean-agent, or kitchen hood suppression systems. We name this explicitly because honest scope is faster than walking back a missed expectation. Partner referrals are available for suppression.
Scope of Service
Every engagement is custom-scoped and quoted. No packages, no published pricing, no scope-range bands. Site assessment first, written line-item quote second.
Where CITADEL Fire Shows Up
Four verticals where AHJ complexity, life-safety stakes, or portfolio scale make a single-integrator fire program pay for itself.
Retail & Grocery
National multi-site fire alarm rollouts and ITM. Active deployments across national grocery and retail portfolios through prime-contractor partnerships. Built for portfolios where AHJ coordination across dozens of jurisdictions is the actual hard problem.
Healthcare & Senior Living
Hospital and senior-living fire alarm design, install, and ITM. Tight integration with CITADEL Care nurse call and CITADEL Alert mass notification — code blue, smoke detection, and lockdown events on a single notification fabric.
K-12 & Higher Education
Campus fire alarm refresh, dorm and academic-building ITM, and integration with CITADEL Alert (Alyssa’s Law-aligned mass notification) and CITADEL Access for full life-safety convergence.
Manufacturing
Plant fire alarm design and ITM with hazardous-area considerations, integration with plant evacuation and emergency communication, and coordination with industrial AHJs.
The Operating Layer
Fire Is One Piece of a Converged Stack
CITADEL Fire works alongside the other CITADEL services and Armorstack’s broader Managed Intelligence Provider portfolios. Most clients start with one and converge over time.
SENTRY
Fire event telemetry feeds the SOC. Anomalous trip patterns, supervisory faults, and panel tampering surface as security signals — not just maintenance work orders.
CITADEL Alert
Fire panel events trigger mass notification through the same in-house fabric backed by Becklar — one event, full fan-out across SMS, voice, mobile, desktop, and overhead paging.
CORE
Fire alarm runs on the same low-voltage and IP infrastructure that carries CITADEL Connect cabling and CITADEL Power UPS plant. One closet, one plan.
VERITY
vCISO and vCIO advisory mapping the fire program against HIPAA, K-12 safety law, retail compliance, and broader life-safety governance.
Standards We Build To
Coordinated and documented per jurisdiction, with electronic AHJ-ready records — not assembled the week before an inspection.
What We’re Doing Right Now
Active multi-site fire alarm deployments across national retail and grocery portfolios delivered through prime-contractor partnerships. Active ITM contracts across the upper midwest. Service takeovers from incumbent contractors who stopped responding to clients.
Where we are wholesale (sub-contracted to a prime), our prime partners do not permit named-client references — and we honor that. The work is real, the credentials are real, and the references are available under NDA on a qualified-prospect basis.
If you want references, contact us — we will introduce you to active clients who have given permission to be referenced privately.
Frequently Asked Questions
48-Hour Turnaround · Free
Ready to Scope Your Next Fire Alarm Project?
Send us your plans and get a compliant equipment list & NFPA 72 bid layout in 48 hours — free. Armorstack handles the code. One Armorstack contract, one physical security team, one SLA — converged with SENTRY for a single, unified threat picture.