If your incumbent integrator stopped returning calls, you have options
Senior-living and long-term-care portfolios have a service problem the trade press doesn’t talk about. Incumbent integrators who installed nurse call systems five, ten, fifteen years ago have consolidated, been acquired, or simply stopped responding. Inspection cycles get missed. Repair tickets sit open for weeks. The system residents depend on becomes the system operations teams are afraid to test.
CITADEL Care services and repairs any nurse call system, regardless of original installer — SecureCare, TekTone, and other major manufacturers. If it can be diagnosed and parts can be sourced, we can service it. We also install SecureCare and TekTone for new construction and refresh, with a Stanley Healthcare partnership in progress.
Armorstack is a true integrator. We are not a reseller and we are not a branded front-end. The design engineer, the installer, the service technician, and the customer success contact all sit inside the same shop.
Capabilities & Credentials
Six disciplines, one converged resident-safety operation.
Install Partners
SecureCare and TekTone resident-safety and nurse call platforms. Stanley Healthcare partnership in progress.
Service & Repair Scope
Brand-agnostic service on any nurse call or resident-safety system, including manufacturers we don’t formally partner with. If parts can be sourced, we keep the system running.
Wander Management
Memory-care and assisted-living wander programs — door supervision, resident tags, perimeter alerts, integration with access control.
PERS & Central Station
Personal emergency response pendant monitoring through our UL 827 wholesale central-station partner. 24/7 dispatch and escalation.
Resident-Safety Video
Fall detection, bed-exit, elopement, and inactivity analytics. Integrated with SENTRY for AI-powered observability.
HIPAA Alignment
Audit-trail engineering on access and integrity. Full HIPAA program work delivered through VERITY advisory when broader compliance is in scope.
One Converged Stack
CITADEL Care Is One Piece of a Converged Stack
CITADEL Care works alongside the other CITADEL services and Armorstack’s broader Managed Intelligence Provider portfolios. Most clients start with one and converge over time. Armorstack owns the design, the install, the service, and the customer relationship — under one contract.
SENTRY
Resident-safety video analytics — fall detection, bed-exit, elopement — feed the SOC. Anomalous patterns route to clinical operations or to security, depending on policy.
CORE
Nurse call, resident-safety video, and PERS run on the same network we engineer with CITADEL Connect and keep powered with CITADEL Power. Clinical and IT infrastructure share one plan.
VERITY
vCIO and vCISO advisory mapping HIPAA, state senior-living regulation, and CMS compliance against the technology stack. Policy, training, and risk analysis — not just install.
CITADEL Access
Door access into PHI zones and pharmacy areas, wander-management door integration, and visitor management share the same access platform. One audit trail, one HIPAA story.
Where CITADEL Care Shows Up
Senior Living & CCRCs
Independent living, assisted living, memory care, and continuing-care campuses. Nurse call, PERS, wander management, resident-safety video, and HIPAA audit alignment under one contract.
Skilled Nursing Facilities
Long-term-care nurse call refresh and service-takeover work where incumbent integrators have stopped responding. Code blue, fall detection, bed-exit, and access integration.
Acute Care
Hospital nurse call, code blue and code red signaling, lockdown integration, and PHI-zone access through CITADEL Access. EHR integration on signaling pathways where the EHR vendor supports it.
Behavioral Health
Ligature-resistant fixtures, anti-elopement door integration, panic systems, and one-button staff escalation. Coordinated with broader access and notification programs.
Standards We Build To
Nurse-call and resident-safety system design is engineered against the standards that govern life-safety signaling and PERS monitoring — not bolted on after the fact.
- HIPAA Technical Safeguards — audit controls (§164.312(b)) and access controls (§164.312(a)) baked into nurse-call and resident-safety system design.
- UL 1069 — hospital signaling and nurse-call equipment standard.
- UL 2560 — emergency call systems for assisted living and independent living.
- UL 827 — central station listing applies to PERS monitoring through our wholesale partner.
- CMS Conditions of Participation — nurse-call response and resident-safety monitoring align with CMS LTC and SNF requirements.
- State senior-living regulation — coordinated by jurisdiction; varies state-to-state.
Scope of Service
- Nurse call design and installation — SecureCare and TekTone (Stanley Healthcare in progress).
- Service and repair on any nurse call system — including systems we did not install. Standard takeover process is two to four weeks.
- Wander management — door supervision, resident tags, perimeter alerts, access control integration.
- PERS pendant monitoring — through UL 827 central station partnership.
- Resident-safety video analytics — fall detection, bed-exit, elopement, inactivity (with SENTRY AI overlay).
- Acute-care unit nurse call — code blue, code red, lockdown, and inter-departmental signaling.
- Behavioral health environments — ligature-resistant fixtures, anti-elopement door integration, panic systems.
- HIPAA audit trail engineering — access and integrity controls aligned with the technical safeguards rule.
Service contracts and new installations are scoped separately. Every engagement is custom-quoted. No packages, no published pricing, no scope-range bands.
What We Are Doing Right Now
Service-takeover engagements across senior-living and skilled-nursing portfolios where incumbent integrators stopped responding. Standard cutover is two to four weeks. After takeover, we typically expand into Fire, Watch, Access, or Alert within twelve to eighteen months — but the lead is service-first.
Active SecureCare and TekTone installations on new construction and major refresh. Stanley Healthcare partnership work is in progress and will be added to this page when the partnership is formalized.
Direct senior-living and acute-care references are available under NDA on a qualified-prospect basis.
Frequently Asked Questions
Get a Scoped Quote
Tell us whether you need service on an existing nurse call system or a new install. We respond fast on service takeover and scope new installs against your specific platform preference. Site assessment first, written line-item quote second.